BOSS Threads PTY LTD does not offer refunds or exchanges on purchases for change of mind or on sale items.
If your product is found to be faulty we will gladly offer a refund, exchange it for the same item (if available) or for another item up to the same value including return shipping.
Send an email to with your name, order number and photo of the faulty item (clearly showing the fault) and our team will get back to you within 24 hours.
Please choose carefully as once your order has been placed, no cancellations will be accepted.
If you place an order for the wrong item or incorrect size, we will replace the item(s) at your expense which will include return shipping and the cost to resend the correct item(s) so long as the item returned is in its original condition and packaging.